Shipping & Returns

Shipping Eligibility:

Heelys sold through this site are only available in Africa. Heelys SA does NOT ship to P.O. boxes. Africa shipping is via nominated courier.


All products shipped in South Africa will be via Courier. Shipping to Africa may be considered via nominated courier.

South Africa:

R99 anywhere in South Africa – 5KG limit
Africa: Shipping rates will vary subject to country and customs regulations and will be quoted separately.

Shipping Schedule

Orders are shipped from our Johannesburg warehouse, Monday through Friday, excluding holidays. Please note that during high volume periods, orders may take up to 10 working days to ship from our warehouse. We make every effort to ensure timely delivery of your goods. Normal delivery is 3 – 5 working days.

Tracking Your Package

Once your order is shipped, you will receive a tracking number via email, if you have provided the correct email. If you do not receive your tracking number, log in to your account and check if your email address is incorrect.

Heelys Returns

All returns must be authorized in advance by Heelys SA Customer Service. Heelys SA is not responsible for customer returns that have not been processed using the Heelys SA Return Process (see below). Additionally, Heelys SA cannot authorise returns for items that are not purchased from the online store, and proof of purchase is required.

Returns will be accepted for all merchandise that is unused, in the original packaging and can be resold as such, and has been purchased within the previous 30 days. Any credits due will be issued once the product is received and inspected at the warehouse. If the product is deemed to be used or unsellable, Heelys SA reserves the right to deny the return request and refuse to issue the purchaser a credit.
Heelys SA does not issue exchanges. All merchandise must be returned and a new order will be placed for the new style or size.

Heelys Return Process:

To begin the Heelys SA return process:

1. Please send an email to with ‘Heelys Returns” in the subject line or click the returns link and you will be prompted to provide your order number and the email address used to place your order.

2. In the body of the email, please make sure to include:
• The full name of the person who purchased the product
• Your telephone number with area code or Cell number (in order to expedite your return, please include a valid telephone number so that we may quickly and easily contact you, if needed).
• Copy of Your Heelys SA Proof of Purchase Receipt
• Reason for return
3. Within two – three (2-3) business days, excluding holidays, Heelys SA Customer Service will email the Return Authorisation Number to be used on the return shipment.
4. Once you have received your return instructions and your Customer Returns Number via email, pack your product in the original shoebox and place the shoebox and the Return Authorization document in carton.
5. Secure the carton appropriately.
6. Bring the package to your nearest Postnet location. Fill out the waybill (Using the R99 Postnet to Postnet option and send to Postnet Broadacres, Shop 20, Broadacres Shopping Centre, Cedar Ave, Broadacres, Fourways. Johannesburg.). For any returns in Africa (Outside of South Africa) please contact
7.Email the Return Postnet Waybill tracking number to

Upon receipt of your return, the product will be inspected to make sure that it is unopened and unused.

Once the returned product passes inspection, Accounting will issue a credit to the card, including the return shipping costs where applicable, from which the original order was placed. Please allow up to 7 business days to see credits posted to your account once the merchandise is received and inspected at the warehouse. This may take more time depending on the bank or credit card used.

If the returned product does not pass inspection, a customer service representative will contact you to determine how to proceed, as we do not issue credit on returned product that does not pass inspection.


We accept returns on our products under two conditions:

1. Heelys SA Error – should you receive product different from what you ordered, Heelys SA will pay for shipment on shoes back to its warehousing facilities, as well as for shipment on the correct product back to you.

2. Customer Dissatisfaction – You may return new items still in their original condition within 30 days of delivery. Customer is responsible for all shipping charges to return shoes to Heelys SA. All returns must be verified by customer service. Heelys SA is not responsible for any shoes returned without being assigned a return authorization by customer service.

All shipments must be sent back with a carrier that enables tracking. Heelys SA is not responsible for lost, stolen or damaged goods.

Limited Warranty

Products sold through the Heelys SA Online Store are warranted against defects in materials and workmanship for 90 days from the date of receipt. Manufacturer’s defects will be determined by Heelys SA. Valid claims will receive a full refund. Improper fit is not valid criteria for warranty. Warranty is valid only with proof of purchase from the Heelys SA Online Store. Misuse, abuse or alteration of product voids warranty. Heelys SA will not issue replacement product or credit for returned products that have experienced excessive wear or any type of abuse or mistreatments.