Shipping and Returns

Shipping Eligibility:
Heelys sold through this site are only available in Africa. Heelys SA does NOT ship to P.O. boxes. Africa shipping is via nominated courier.

Rates
All products shipped in South Africa will be via Postnet to Postnet. Shipping to Africa may be considered via nominated courier.

South Africa:
Postnet to Postnet: R99 anywhere in South Africa – 5KG limit
Africa: Shipping rates will vary subject to country and customs regulations and will be quoted separately.

Shipping Schedule
Orders are shipped from our Johannesburg warehouse, Monday through Friday, excluding holidays. Please note that during high volume periods, orders may take up to 10 working days to ship from our warehouse. We make every effort to ensure timely delivery of your goods. Normal delivery is 3 – 5 working days.

Order placed before 4PM (SA Time): Order verified and sent to Warehouse Order picked and shipped via Postnet Estimated delivery on:
Saturday Tuesday Wednesday Following Wednesday
Sunday Tuesday Wednesday Following Wednesday
Monday Tuesday Wednesday Following Wednesday
Tuesday Wednesday Thursday Following Thursday
Wednesday Thursday Friday Following Friday
Thursday Friday Monday Following Monday
Friday Saturday Tuesday Following Tuesday
Orders placed after 4PM (SA Time) are processed the following day. If there are any issues or concerns with the order, customer service will notify the customer and this may impact delivery. Subject to Postnet delivery schedule and factors outside Heelys SA control such as weather.

Heelys Returns
All returns must be authorized in advance by Heelys SA Customer Service. Heelys SA is not responsible for customer returns that have not been processed using the Heelys SA Return Process (see below). Additionally, Heelys SA cannot authorise returns for items that are not purchased from the heelys.co.za online store, and proof of purchase is required.

Returns will be accepted for all merchandise that is unused, in the original packaging and can be resold as such, and has been purchased within the previous 30 days. Any credits due will be issued once the product is received and inspected at the warehouse. If the product is deemed to be used or unsellable, Heelys SA reserves the right to deny the return request and refuse to issue the purchaser a credit.
Heelys SA does not issue exchanges. All merchandise must be returned and a new order will be placed for the new style or size.

Heelys Return Process:
To begin the Heelys SA return process:

1. Please send an email to returns@heelys.co.za with ‘Heelys Returns” in the subject line.
***NOTE: WE MUST HAVE A VALID E-MAIL ADDRESS IN ORDER TO PROCESS YOUR RETURN***

2. In the body of the email, please make sure to include:
• The full name of the person who purchased the product
• Your telephone number with area code or Cell number (in order to expedite your return, please include a valid telephone number so that we may quickly and easily contact you, if needed).
• Copy of Your Heelys SA Proof of Purchase Receipt
• Reason for return
3. Within two – three (2-3) business days, excluding holidays, Heelys SA Customer Service will email the Return Authorisation Number to be used on the return shipment.
4. Once you have received your return instructions and your Customer Returns Number via email, pack your product in the original shoebox and place the shoebox and the Return Authorization document in carton.
5. Secure the carton appropriately.
6. Bring the package to your nearest Postnet location. Fill out the waybill (Using the R99 Postnet to Postnet option and send to the Cresta, Johannesburg Branch). For any returns in Africa (Outside of South Africa) please contact returns@heelys.co.za.
7.Email the Return Postnet Waybill tracking number to returns@heelys.co.za

Upon receipt of your return, the product will be inspected to make sure that it is unopened and unused.

Once the returned product passes inspection, Accounting will issue a credit to the card, including the return shipping costs where applicable, from which the original order was placed. Please allow up to 7 business days to see credits posted to your account once the merchandise is received and inspected at the warehouse. This may take more time depending on the bank or credit card used.

If the returned product does not pass inspection, a customer service representative will contact you to determine how to proceed, as we do not issue credit on returned product that does not pass inspection.

Returns:
We accept returns on our products under two conditions:

1. Heelys SA Error – should you receive product different from what you ordered, Heelys SA will pay for shipment on shoes back to its warehousing facilities, as well as for shipment on the correct product back to you.

2. Customer Dissatisfaction – You may return new items still in their original condition within 30 days of delivery. Customer is responsible for all shipping charges to return shoes to Heelys SA. All returns must be verified by customer service. Heelys SA is not responsible for any shoes returned without being assigned a return authorization by customer service.

All shipments must be sent back with a carrier that enables tracking. Heelys SA is not responsible for lost, stolen or damaged goods.

Limited Warranty
Products sold through the Heelys SA Online Store are warranted against defects in materials and workmanship for 90 days from the date of receipt. Manufacturer’s defects will be determined by Heelys SA. Valid claims will receive a full refund. Improper fit is not valid criteria for warranty. Warranty is valid only with proof of purchase from the Heelys SA Online Store. Misuse, abuse or alteration of product voids warranty. Heelys SA will not issue replacement product or credit for returned products that have experienced excessive wear or any type of abuse or mistreatments.